1. Order Processing

Once your order is placed, you will receive an email confirmation.

Processing times may vary depending on product availability and customization needs.

Custom or made-to-order items may require additional time.

2. Shipping Methods & Costs

Shipping options and associated costs are displayed at checkout.

We currently ship within the United States [and internationally — update if applicable].

All orders are shipped fully insured for your protection.

3. Delivery Timeframes

Estimated delivery times are provided at checkout for convenience, although actual delivery may vary based on carrier performance and external factors.

Maurice Jewelry cannot be held responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email that includes tracking information.

You can use this link to monitor the delivery status of your package.

5. Signature Requirement

Due to the high value of our products, a signature may be required upon delivery to ensure safe receipt.

6. International Orders

Customers are responsible for any customs fees, duties, or import taxes associated with international shipments.

Delivery times may vary depending on customs processing in the destination country.

7. Undeliverable or Returned Shipments

If a shipment is returned due to incorrect or incomplete address information provided by the customer, additional shipping fees may apply for reshipment.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately.

We will work with the carrier to resolve the issue and ensure you receive your order as expected.

9. Contact Us

If you have any questions or need assistance with shipping, please reach out:

Maurice Jewelry
768 5th Ave., New York, NY 10019 The Plaza Hotel Lobby
1 West 58th Street, New York, NY 10019 – The Shops at the Plaza Hotel
Phone: 212-888-2223
Email: info@mauricejewelry.com