We want every Maurice Jewelry piece to be cherished for years to come. If something isn't quite right, we're here to help. This Return & Refund Policy outlines how to return or exchange an item purchased through our website or in-store. Please review the guidelines below.
1. Eligibility for Returns
Items may be returned or exchanged within [X days — typically 14 or 30 days] of receipt.
To be eligible, items must be:
• In original condition
• Unworn and undamaged
• Accompanied by original packaging and proof of purchase
Maurice Jewelry reserves the right to inspect returned items before approving a refund or exchange.
2. Non-Returnable Items
Due to their customized nature, the following items may not be eligible for return or refund:
• Personalized or engraved jewelry
• Custom-made or special-order designs
• Final sale items
If you're unsure whether your purchase qualifies, please contact us before initiating a return.
3. Return Process
To request a return or exchange:
• Email us at info@mauricejewelry.com with your order number and reason for return
• Our team will provide return authorization and instructions
• Items must be shipped back securely and fully insured
Unauthorized returns may not be accepted.
4. Refunds
Once your return is received and inspected, approved refunds will be issued to the original method of payment.
Shipping charges are not refundable, except in cases where the item arrived damaged or incorrect.
Refund processing time may vary depending on your financial institution.
5. Exchanges
If you wish to exchange an item for another size or style, we will assist you based on availability.
Any price difference will be charged or refunded accordingly.
6. Damaged or Incorrect Items
Should your order arrive damaged or not as expected, notify us within [X days, usually 3–5] of delivery.
We will work quickly to replace or repair the item at no additional cost.
7. In-Store Returns
Products purchased online may be eligible for in-store return or exchange, depending on item availability and condition. Please contact us in advance to confirm.
8. Contact Us
For questions or support with a return, reach out anytime:
Maurice Jewelry768 5th Ave., New York, NY 10019 The Plaza Hotel Lobby1 West 58th Street, New York, NY 10019 – The Shops at the Plaza HotelPhone: 212-888-2223Email: info@mauricejewelry.com